Frequently Asked Questions

Do I need to pay import duties or taxes?

No. We instruct our carriers to charge us for any import taxes and duties. In the rare case the customer gets asked to pay for this, we will reimburse you where proof of payment is presented.

Is Re-Timer safe for children?

Re-Timer is not suitable for children younger than 13 years old as the crystalline lens has not yet matured. Their eyes do not yet filter light in the same way that it does for adults. The result is a sensitivity to light that is too great.

Am I allowed to take the lithium rechargeable battery on a plane?

Yes. The battery used complies with international requirements for passenger hand luggage or stowed luggage containing a lithium battery. If you are carrying multiple Re-Timer’s with you, please check with airline to ensure this meets their rules. The battery cannot be removed from the product.