How long will it take until I receive my Re-Timer?
We have two courier shipping options. If you select Express your Re-Timer will arrive in 2-5 days. If you select Standard it will arrive in 2-3 weeks.
Do I need to pay import duties or taxes?
We will reimburse our customers if they are charged any import taxes and duties. Please contact support with a copy of the charges and proof of payment.
Is the light source safe for the eyes of an adult?
Yes. Re-Timer has undergone independent ocular safety testing.
I suffer from an eye condition, can I use Re-Timer?
If you suffer from a medical condition you should consult your doctor before using this product.
I am on a light sensitive (photosensitizing) medication, is it okay for me to use the light?
Although Re-Timer does not produce the wavelengths that photosensitizing medications react to, we recommend that you avoid using any light therapy, and avoid excessive sunlight until you are no longer using photosensitizing medication.
Is Re-Timer safe for children?
Re-Timer is not suitable for children younger than 13 years old as the crystalline lens has not yet matured. Their eyes do not yet filter light in the same way that it does for adults. The result is a sensitivity to light that is too great.
Can I use the device more than once a day?
For most people, it is sufficient to use Re-Timer once a day. We recommend you only use the device for 60 minutes or less each 24 hour period.
Can I re-charge my Re-Timer if I do not have a USB port for charging?
Re-Timer comes with a USB cable for recharging. If you would like to re-charge your device from a wall outlet, you will need to obtain a wall adapter from your local retailer. Ensure you obtain a wall adapter which is compatible with the USB cable.
Does Re-Timer come with a carry case?
Yes. Each Re-Timer comes with a premium case for transportation.
Am I allowed to take the lithium rechargeable battery on a plane?
Yes. The battery used complies with international requirements for passenger hand luggage or stowed luggage containing a lithium battery. If you are carrying multiple Re-Timer’s with you, please check with airline to ensure this meets their rules. The battery cannot be removed from the product.