Re-Timer Light Therapy Glasses

We keep you informed

Once you’ve placed an order, you will receive an Order Processing email to confirm your order details. Your order will then be transferred to our fulfillment service and upon shipping; you will receive a Shipment Notification email with carrier and tracking information.

Tracking your order

You can track the status of your order via the link provided with the Shipment Notification email, 24 hours a day, 7 days a week. On the tracking page you can see estimated dispatch and delivery times and track your delivery.

Delivery estimates

The ‘Delivers’ timeframe is an estimate of when the item will be delivered to your shipping address after it ships. All estimates are based on business days.

When can I expect my order?

Your order will be shipped from our warehouse on the next business day following order placement. Once your order has been handed over to the carrier for delivery, you will receive a Shipment Notification email with an estimated delivery date. This is automatically calculated based on distance from the warehouse location to your address. Delivery will take 2-5 business days. All delivery lead times are estimates only. Non-metropolitan areas in some countries may experience a longer delivery timeframe.

What time will my order be delivered?

All orders are delivered within standard business hours. Re-Time and its carriers are unable to provide an exact time of delivery. Our carriers cannot make a call prior to delivery.

Can I have my order delivered to an address other than my home?

Delivery to a PO Box, AFPO, PMB or Locked Bag is not permitted for security reasons.

For your convenience, you may prefer to have your order delivered to an alternative address such as your office address or your university. If you choose this option, please include the name of your business or university in the address. Please note, if you choose this option, goods may be left with Reception or the Mail Room.

Signature on delivery

For orders within Australia, deliveries may be left in a place deemed secure by the courier if no one is available to accept the package. Signature on delivery is not required. For all orders outside of Australia, a signature is required for delivery. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. If you choose this option, please include the name of your business in the address. Please note, if you choose this option, goods may be left with Reception or the Mail Room. Delivery to a PO Box, AFPO, PMB or Locked Bag is not permitted for security reasons.

Import duties and taxes

We will reimburse our customers if they are charged any import taxes and duties. Please contact support with a copy of the charges and proof of payment.

I need to change my shipping address.

If you have not yet received your shipment notification you can amend your details by contacting support@re-timer.com. If your order is already in transit, please inform the courier of the change. The Courier Name is outlined in the Shipment Notification email.

I will not be home on the scheduled delivery date.

For all international customers our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment or alternatively amend your delivery address. Deliveries made within Australia may be left in a place deemed secure by the courier if no one is available to accept the package.

What happens if my delivery goes missing or is damaged?

In case of any problems with your delivery, Re-Time will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please write to support@re-timer.com.

Re-Timer comes with a premium embossed travel case, a USB cable for convenient re-charging, a long lasting lithium ion battery and a 1-year warranty.

 

 

Size	7.9” 5.5” x 2.2” or 200 x 140 x 55 mm. One size fits all.
Weight	2.64 ounces or 75 grams (product only)
Lighting technology	4 Light-emitting diodes (LEDs), 0.1 watts, diffuser cover technology
Light spectrum intensity	Green-blue 500 nm dominant wavelength, UV-free light High setting is 506 Lux lm/m² and 230 µW/cm² Low setting is 315 Lux lm/m² and 143 µW/cm²We have chosen an intensity range that balances high efficacy with safety.  Eyes are precious organs, and excessively higher intensities that may compromise this balance should be avoided.
Light pulse	50 to 166 hertz. Not suitable for those who suffer epilepsy or similar conditions.
Useful life	>10,000 hours
Battery	Integrated rechargeable Li-ion polymer battery, 3.7V, 200mAh
Battery life	Up to 6 hours
Technical warranty	1 year
Manual	English / Japanese
Accessories	USB cable for charging battery via PC or USB compatible 5V wall socket Premium embossed travel case
Certifications	ISO13485 Quality Manufacturing System